Refund policy

RETURN AND REFUND POLICY

Last Updated: February, 2026

1. General Policy: At Auraa Casuals, we take pride in the quality and fit of our products. However, if you are not completely satisfied with your purchase, we are here to help. Our policy lasts for 7 days from the date of delivery. If 7 days have gone by since your delivery, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return or exchange, your item must be:

  • Unused and in the same condition that you received it.

  • Unwashed and undamaged.

  • In the original packaging with all tags intact.

2. Exchange Policy: We understand that finding the perfect fit can sometimes be tricky. Therefore, we offer a customer-friendly exchange policy:

  • First Exchange Free: For your first exchange request per order (e.g., for a size or color change), Auraa Casuals will bear the shipping costs. We will arrange for the reverse pickup of the original item and dispatch the replacement free of charge.

  • Subsequent Exchanges: If you wish to exchange an item from the same order more than once, all shipping and handling charges will be borne by the customer.

  • Process: To initiate an exchange, you can log in to our website and go to your accounts page and initiate the return/exchange process from your order history. Or alternatively, you can contact us at auraacasuals@gmail.com or call +91 9104494455.

3. Return Policy: We understand that sometimes the vibe is just off and maybe you didn't like the quality of the product, and that's not a problem either. Therefore, we offer a 7-days return policy. However, kindly note that a Flat Rs. 99/- return fee is applicable in the refundable amount.

4. Damaged or Defective Products: We strictly ensure quality checks before dispatch. However, if you receive a defective or damaged product, the following procedure must be followed:

  • Reporting Window: You must report the damage to us within 24 hours of delivery.

  • Mandatory Proof: To be eligible for a replacement or refund for a damaged item, you are required to provide an unboxing video or clear photographs showing the defect.

  • Submission: Please upload the proof on our website when you initiate the return/exchange process.

  • Note: Failure to provide an unboxing video or reporting the issue after 24 hours may result in the rejection of your claim.

5. Refund Policy: Once your return is received and inspected by our warehouse team, we will notify you of the approval or rejection of your refund.

  • Approval: If your return is approved (item is unworn, tags attached), your refund will be processed.

  • Timeline: Please allow 7 to 14 business days for the refund to be processed and verified after we receive the product.

  • Method of Refund:

    • Prepaid Orders: The amount will be automatically applied to your credit card or original method of payment (via PayU).

    • Cash on Delivery (COD) Orders: You will be required to provide your bank account details or UPI ID. The refund will be transferred to your bank account.

6. Late or Missing Refunds: If you haven’t received a refund within the specified 14 business days:

  1. Check your bank account again.
  2. Contact your credit card company/bank, as there is often some processing time before a refund is officially posted.
  3. If you have done all of this and still have not received your refund, please contact us immediately.

7. Contact Us: For all questions related to refunds and returns, please contact our support team:

  • Email: auraacasuals@gmail.com

  • Phone/WhatsApp: +91 9104494455