Shipping policy

SHIPPING POLICY

Last Updated: February, 2026

1. Delivery Location: Items offered on our website are available for delivery to addresses within India. We currently utilize Shipmozo as our primary logistics partner to ensure efficient delivery across the country.

2. Delivery Time: An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order.

  • Dispatch Timeline: We make every effort to fulfill and dispatch your order within 24 hours (on business days) of your order confirmation.

  • Transit Timeline: Standard delivery varies by location but generally takes 5 to 7 business days. Please note that delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

  • Remote Locations: Deliveries to certain remote or difficult-to-access locations may take longer than the standard 5-7 day window.

Unless there are exceptional circumstances, we make every effort to fulfill your order within [15] business days of the date of your order. Business days mean Monday to Friday, except holidays.

3. Shipping Costs: Shipping costs are based on the total value of your order. To keep our pricing fair and accessible, our shipping structure is as follows:

  • Orders over Rs. 1,000: We provide Free Shipping for all orders with a total value exceeding Rs. 1,000.

  • Orders under Rs. 1,000: A flat shipping fee of Rs. 99 applies to all orders under Rs. 1,000.

  • Cash on Delivery (COD): We offer Cash on Delivery services at no extra charge. The shipping fees mentioned above (if applicable) will be included in the final COD amount collected at the time of delivery.

Shipping costs (if any) will be clearly displayed on the checkout screen before you complete your purchase via our payment gateway, PayU, or select the COD option.

4. Damaged Items in Transport: If there is any damage to the packaging on delivery, contact us immediately. As per our internal policy, we require an unboxing video or clear photographs of the damaged package/product within 24 hours of delivery to process any claims or replacements.

5. Tracking Your Order: Once your order has been dispatched via Shipmozo, you will receive a shipment confirmation email and/or SMS containing your tracking number(s). The tracking number will be active within 24 hours.

6. Questions: If you have any questions about the delivery and shipment or your order, please contact us at:

  • Email: auraacasuals@gmail.com

  • Phone: +91 9104494455